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Shipping

WHAT DOES SHIPPING COST YOU?

Shipping costs depend on order weight and destination. They will be calculated during check out. Unless your cart exceeds the amount of $79! Then you'll get your order right on your doorstep for free! However free items don't qualify for free shipping and must be sent separately.

As we are cooperating with multiple distributors worldwide - to guarantee best quality and pricing - your items might not be shipped together, but arrive in single packets. 

HOW LONG WILL MY PACKAGE TAKE?

United States

We ship out from multiple international warehouses. Depending on the Warehouse, demand and current stock, it usually takes 2-4 weeks, until you'll receive your order. It depends on the location and product. Some products may require some handcrafting work in advance, that will delay the shipping by a few days.

Outside United States:

Please allow us a timeframe of 3-6 weeks for shipping the goods to you.

We apologize for any inconveniences that may occur, as in individual cases, we may run out of stock on products we've had plenty of orders on and have to re-order them. Thus, Shipping, though infrequently, can be delayed.

PROMOTIONAL ITEMS

To ensure low costs at still high quality, we don't offer tracking codes, on promotional ***FREE*** offers. Neither we do accept refunds for those promotions.

MISSING PACKAGE(S)?

In the unlikely event, your items won't arrive at your door, check the following things:

1) Has one of your flatmate picked up your item?
2) Is there a similar address nearby, where it could have been mistakenly delivered to?
3) Call your post-office and ask them about your package

If those 3 steps were unsuccessful, don't hesitate and immediately reach out to us on info@orpanda.com

We'll respond quickly and get the issue sorted!

ORPANDA wishes you a pleasant shopping experience!